Manager - Operations (Agri & Sustainability Certifications)

An exciting opportunity has arisen at Control Union Certifications at Navi Mumbai, India for MANAGER – OPERATIONS (AGRICULTURE & SUSTAINABILITY CERTIFICATIONS).

As the Manager – Operations (Agriculture & Sustainability Certifications) you will be responsible for management of the entire gamut of programme and related operational activities for our Agri and Sustainability line of certifications services. The position has the main responsibility of streamlining and maintaining efficient process flow, while ensuring compliance with quality management system.  This will thus involve setting objectives and accountabilities for the division.

Are you a self-driven, innovative, systematic, service-oriented person and possess leadership skills and do you want to be part of our international network? Then we are looking for you!

Tasks and responsibilities

• Supervision of all the processes of certification cycle for all programs under Agriculture & Sustainability Certifications to ensure implementation of the policies, processes and procedures for accreditation
• Closely monitor and review entire certification cycle by introducing critical control points across the processes and procedures
• Supervise certification decision and NC closure by working closely with the Certifiers and Scheme Manager to ensure and review the independence and impartiality of the certification process
• Supervise qualifications and competence matrix in consultation with the Quality Manager
• Perform gap analysis and facilitate training and harmonization activities, as applicable
• Assessment of adequacy of resources for optimum utilisation and request requisition of additional resources
• Attend to routine techno-commercial business queries for existing clients
• Perform risk assessment of existing and potential clients
• Supervise credit control by ensuring follow-up on invoicing and payments in consultation with the Finance team
• ­Responsiveness to and, as applicable, resolution of complaints and appeals
• Participate Internal/ External audits; and in root cause analysis and identification of solutions
• Participate in optimizing Quality Management System, in compliance with the current versions of ISO/IEC 17065
• Facilitate development of (new) certification programs
• Maintain professional and good relations with all the stakeholders
• Assist GM in legal and statutory matters of the sub-divisions
• Assist in preparing monthly and quarterly performance and progress reports with the GM with regards to budget, sales, new business leads, market growth and regulatory compliance
• Assist GM with operational inputs for yearly management review

Requirements

• Postgraduate in Management would be advantageous
• Minimum 10 years of experience in the certification industry at operational level
• Minimum 5 years of experience of people management
• Experience maintaining/ compliance of accreditations as per ISO/IEC 17065
• Excellent decision making, conflict management and motivational skills
• Excellent command of English in speech and in writing
• Resourceful, analytical with strong interpersonal skills
• Proven inclination towards continual improvement, innovation and technology
• Proficiency with MS Office
• Adaptability to work with culturally diversified team
• Handling clients, staff and superiors with professional ethics and transparency

Our Company

From our roots in agricultural inspections, Control Union have been operating for over 100 years and by now are engaged in many fields including inspections, certifications, logistics, collateral management and risk management etc. Our in-depth knowledge and experience covers all aspects of the supply chain in many industries including agriculture, textile, energy, forestry and sustainability etc.

Disclaimer: Please do not expect our team to respond if you do not meet the specified requirements.