Management Opportunity - Cote d’Ivoire

Manage all activities related to certification and inspection within Cote d’Ivoire. This includes contracting, qualification, certification, and business development, as well financial, commercial and people management. Candidate should be fluent in English and French.

Roles and Responsibilities

• Develop/Implement/Ensure compliance of company policies related to the operation of the certification and inspection activities
• Responsible for Financial Management:
  • insurance
  • timely invoicing
  • credit management
  • control of timely payments
  • profitability
• Manage CU processes in terms of human resources and technical resources, which includes:
  • Ensure sufficient capacity of qualified employees
  • Conduct personnel annual assessment
  • Provision of adequate resources for certification activities
• Carry out the risk assessment for impartiality and manage/supervise implementation measures
• Perform the annual management review and define plans to ensure an improvement in the quality management system
• Handling of claims and assist on the handling of complaints and appeals
• Facilitate, monitor and ensure an effective and efficient:
  • BB
  • Qualifications process
  • Planning
  • Execution of inspections
  • Reporting process
  • Certification process
  • Post-certification process
• Approve the qualification of staff in the Internal system (CUSI)
• Internal audits
  • Facilitating internal audits
  • Root cause analyses of NCs and defining improvement plans with QM
• Approve and evaluate suppliers, purchase goods and services
• Plan, develop and oversee the certification and inspection marketing and business development strategy and process
• Maintain current client/stakeholder relationships and identify areas for potential clients
• Negotiation with stakeholders
• Follow industry trends locally and internationally

Qualifications and experience

• University degree or a comparable level in a relevant discipline
• Proven experience in management position
• Preferably relevant experience in the certification/inspection industry

Required knowledge and skills

• Spoken and written English and French
• Knowledge of specific management system standards/normative documents
• Knowledge of certification body’s processes
• Ability to manage complex projects, multi-task and work under pressure
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty

Proficient in Word, Excel, Outlook, and PowerPoint